SHIPPING + RETURNS

 

Shipping Policies

A majority of our items are made-to-order. Once an order is placed cancellation is not possible. Please allow up to 6 weeks before shipping. In-stock items will ship within 5-7 business days. Furniture items are made-to-order and require a 6-12 week lead time. If you require special shipping or immediate delivery to rural zones, please contact us directly before placing your order - additional charges may apply. We ship all orders from Long Island, New York. 

The cost of packing is included in the shipping price. This will be automatically added to each order upon checkout. If your item is shipping internationally or requires crating and shipping via freight this will be handled independently via email. If a shipping charge was added to an item that require crating and freight transportation or is shipping internationally upon completing your order, we will contact you shortly with more information about rates and scheduling and adjust the charges accordingly.

If an order arrives damaged due to shipping, please make note of this on the delivery receipt with your signature and the signature of the delivery person (where possible), take photographs of the package and all documentation and contact us immediately. Do not discard any of the packaging, as this action may invalidate an insurance claim. You should request that the carrier issue an inspection report of the shipment you received.

International

We are not responsible for payment of duties or import taxes which are fees occasionally required on the receiving end. These duties and fees are the responsibility of the recipient. For more information on the duties and taxes collected by your country, please contact your local customs office. We are required by law to declare the full value of your package as noted on your invoice or receipt. International shipments will be sent via FedEx International unless otherwise requested.

Returns

Because of the handmade and unique nature of our products, returns and refunds are not available, unless of course the error was ours. If you receive a damaged, defective or incorrect product, we will work with you to correct the issue. 

Exchanges

We do offer exchanges or a store credit for select items however they are subject to a 35% restocking fee once the return or exchange has been received and approved as undamaged in it's original packaging. The following items are final sale: personalized items with initials, brands or appliqués, custom designs, contract orders or items with custom fabrication including materials, finishings, tooling and machinery. 

  • We must be notified of any discrepancies within three days upon receipt of product.

  • Moses Nadel is not responsible for outbound packaging, return shipping, handling, delivery charges or any associated fees for store credit and exchange.

  • A traceable return shipping method is required (FedEx or UPS unless otherwise discussed).

  • Returns must be received within 30 days and insured.

  • Return refunds will be received in the form of a credit back to the original account.

  • Shipping and delivery charges are non-refundable.