Returns + Exchanges
Because of the handmade and unique nature of our products, returns and refunds are not available, unless of course the error was ours. If you receive a damaged, defective or incorrect product, we will work with you to amend the issue.
We do offer exchanges or a store credit for select items however they are subject to a 35% restocking fee once the return or exchange has been received and approved as undamaged in it's original packaging. The following items are final sale: personalized items with initials, brands or appliqués, custom designs, contract orders or items with custom fabrication including materials, finishings, tooling and machinery.
- Store credit and exchanges must be made within three days upon receipt of product.
- Moses Nadel is not responsible for outbound packaging, return shipping, handling, delivery charges or any associated fees for store credit and exchange.
- A traceable return shipping method is required (FedEx or UPS unless otherwise discussed).
- Returns must be received within 30 days and insured.
- Return refunds will be received in the form of a credit back to the original account.
- Shipping and delivery charges are non-refundable.